Customer Help Page

Create your online account with Pro-Tuff Decals. It's FREE!
Click on the REGISTER link and enter your information. There is no obligation to purchase and you can find great products at low prices for your school or organization!

Login for your account information and to add products to your cart.
Your account information includes current and past orders, quote requests, and order status including tracking information. Simply click on the menu item ate the top left of the page. You can also update your personal information, shipping address, payment information and more. All of your personal information is protected with SSL security and will not be sold.

How To Order Choose from four easy ways to order! Add to cart, or contact us by phone, fax or mail.

1. Call Toll-Free 800-223-6936
2. Use our printable order form, click here (Acrobat PDF document) 
3. Fax your order form or purchase order to 815-356-9161
4. Mail your order form or purchase order* (with applicable artwork and color samples) to:
   Pro-Tuff Decals
   P.O. Box 1800
   Crystal Lake, IL 60039-1800

*Purchase orders may require prior approval.

Payment We gladly accept the following:

1. School Purchase Order* (delayed billing available)
2. Visa, MasterCard, American Express or Discover
3. Pre-payment by check or Money Order

Colors
We carry 30 Stock colors, so chances are we already have your color. We will gladly provide you with color samples on request. If your design happens to use an unusual or hard to match color, a surcharge of $10.00 applies for color matching. If you to need a match a specific color, you must provide us with a sample of your color and indicate color match on your order.

Price Policy
Prices are subject to change without notice. We reserve the right to discontinue any items at anytime. We reserve the right to substitute a apparel of equal or greater quality.

Price and Product Guarentee
If another company offers you a similar item at a lower price, send us their current catalog with your order and we will beat their price! More information here.

Delayed Shipping and Billing
We ship and bill at a later date with a school purchase order.

Artwork Service Our art department is available to help you design the look you want at no extra charge with order. In some cases, a nominal fee may apply. Please mail clean artwork or actual decals when matching an existing design. Fax or email copies are okay for your rough sketch. We recommend submitting finished art in AI, EPS, or CDR. High resolution PNG, JPG, GIF, or PSD is also suitable. Art for approval is available per request. Please allow additional time for custom artwork.

Shipping and Handling
We ship Fedex. Approximate number of days for Ground service delivery shown online. Minimum shipping charge is $15.00 for FedEx Ground and FedEx Ground Home. Next Day Air, Second Day Air, and Three Day Select services available at additional charge. Actual freight charges will be added to your order. Freight Collect: $2.99 handling. Ground Trac service provided at no extra charge. Rate may be adjusted due to excessive size or weight. Walk-in customers/local pick-up, add $2.99 handling fee. More shipping information here.
Easy Shipping/Insurance Rates:*

* (Applies only to continental U.S.) Shipping rates may be adjusted due to excessive size or weight (please call for details). Rate may be adjusted due to excessive size or weight. Certain products, such as oversized signs, yard signs and stakes, and 10-gallon coolers have additional shipping information.

Rush Delivery
Given the time of year and how busy production is, it's often possible to get your order expedited. To have an order expedited, please let your sales representative know how soon you'd like the order. Please note, rush charges do apply for expedited orders, and rush shipping incurs an additional cost as well.

Rush Fees (subject to change without notice)

• $60 For a one week turn around on orders that NEED artwork
• $40 For a one week turn around on orders that  DO NOT need artwork
• $40 For a two week turn around on orders that NEED artwork
• $20 For a two week turn around on order that DO NOT need artwork

Call for your in-hand date. You may need to pay for expedited shipping to meet that date. Otherwise all things ship FedEx Ground.

Customer Terms and Conditions Click here. for important information regarding your use of this site.

RIng Sizer
Our printable ring sizer (Acrobat PDF document) is available to help you size your ring. Find it here.